Software Usability Metrics and Methods

@incollection{citeulike:2188997, abstract = {Potential customers usually want to know how they will benefit if they hire a usability professional, and they may want numbers to measure those benefits, or calculate a return on investment. However, many professionals become confused when customers ask them to measure the usability of a software application, software program, web site, or other software product. In order to clarify the process of measuring usability, this tutorial first offers a definition of software usability metrics, gives examples of usability metrics, and reviews reasons for usability metrics. Next, the tutorial steps through the process of deciding what metrics and methods to use as well as when, where, and how to use them.}, author = {Chalmers, Patricia }, citeulike-article-id = {2188997}, doi = {10.1007/978-3-540-74800-7\_95}, journal = {Human-Computer Interaction – INTERACT 2007}, keywords = {measurement, metric, usability}, pages = {710--711}, posted-at = {2008-05-16 11:47:17}, priority = {2}, title = {Software Usability Metrics and Methods}, url = {http://dx.doi.org/10.1007/978-3-540-74800-7\_95}, year = {2007} }

TY - CHAP ID - citeulike:2188997 L3 - citeulike-article-id:2188997 TI - Software Usability Metrics and Methods JF - Human-Computer Interaction – INTERACT 2007 SP - 710 EP - 711 N2 - Potential customers usually want to know how they will benefit if they hire a usability professional, and they may want numbers to measure those benefits, or calculate a return on investment. However, many professionals become confused when customers ask them to measure the usability of a software application, software program, web site, or other software product. In order to clarify the process of measuring usability, this tutorial first offers a definition of software usability metrics, gives examples of usability metrics, and reviews reasons for usability metrics. Next, the tutorial steps through the process of deciding what metrics and methods to use as well as when, where, and how to use them. KW - measurement KW - metric KW - usability AU - Chalmers, Patricia PY - 2007/// UR - http://dx.doi.org/10.1007/978-3-540-74800-7_95 ER -