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A Review of Explanation and Explanation in Case-Based Reasoning(2003)
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Notes for this articleReview
- Different types of users
- Experts - prefer trace "how" (Mao and Benbasat, 2000) - prefer low-level explanations (Ramberg, 1996; Wolverton, 1995) - only use explanations for anomalous situations - Novice - prefer justification "why" - prefer higher-level explanations + background info + low-level explanations (Ramberg, 1996; Wolverton, 1995) - greater need for explanations
- user modeling difficult
- so people normally use Rules based on stereotypes
- Toulmin's Argument Structure (see Fig 2) (Ehninger & Brockriede, 1960)
- data, warrant, backing, qualifier, rebuttal, claim
- Swartout & Moore (1993) aspects of good explanation
1)fidelity 2) understandability 3) sufficiency 4) low construction overhead 5) efficiency
- Existing explanation methods
- Viewpoints - different rules presented to different users, depending on their roles (e.g. claimant, adjucator) - Satisficing Conclusion-Substantiating Explanation - leave out details that - users cannot understand - would not add to users level of belief - expertise variant - uses a belief threshold point system - each explanation increments belief by certain points - increment may be too small, so leave out - threshold may not be reached, so need to find optimal inclusion of explanations - Simulation Explanation - can handle "blackbox" systems, by simulating user - modules: UI, Simulation Model, User Model, Explanation Model, Natural Language Generator
- Current cased
- MoCAS (Pews & West, 1993) (see fig. 6) - multi-level explanations -> Abstractions - Fact abstraction: {fact1,...factN} ~ fact - Rule abstraction: {rule1 + fact + rule2} ~ rule - others ...
- Usefulness of Explanations
- see Cunningham 2003
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