Informational environments: Organizational contexts of online information use

@article{citeulike:800999, abstract = {Before the Web, the story of online information services was largely one of over-estimates and unmet expectations. This study examines sustained use and non-use of online services within organizations in a way that overcomes limitations of the traditional approaches that repeatedly led to exuberant usage projections. By adopting an open-systems view, we see that firms in highly technical and highly institutional environments have many more incentives to gather data and go online than do firms in low-tech, unregulated industries. But firms make important choices about partnering and outsourcing that can shift informational activities across organizational boundaries. Our analysis focuses on the informational environments of firms in three industries: law, real estate and biotech/pharmaceuticals. This environmental model provides richer conceptualizations about the use of information and communication technologies, including Internet technologies, and better projections about future use. In support of our analysis, we briefly discuss insights from an ongoing intranets study informed by an informational environments perspective.}, address = {University of Hawaii, Manoa, College of Business Administration, Information Technology Management, Honolulu, HI 96822; University of Michigan, School of Information, Ann Arbor, MI 48109; Indiana University, Center for Social Informatics, School of Library and Information Science, Bloomington, IN 47405}, author = {Lamb, Roberta and King, John L. and Kling, Rob }, citeulike-article-id = {800999}, doi = {http://dx.doi.org/10.1002/asi.10182}, journal = {Journal of the American Society for Information Science and Technology}, keywords = {ict, information\_needs, information\_use, organization\_theory, organizational\_culture, organizational\_environment}, number = {2}, pages = {97--114}, posted-at = {2006-08-14 16:53:27}, priority = {3}, title = {Informational environments: Organizational contexts of online information use}, url = {http://dx.doi.org/10.1002/asi.10182}, volume = {54}, year = {2003} }

TY - JOUR ID - citeulike:800999 L3 - citeulike-article-id:800999 N2 - Before the Web, the story of online information services was largely one of over-estimates and unmet expectations. This study examines sustained use and non-use of online services within organizations in a way that overcomes limitations of the traditional approaches that repeatedly led to exuberant usage projections. By adopting an open-systems view, we see that firms in highly technical and highly institutional environments have many more incentives to gather data and go online than do firms in low-tech, unregulated industries. But firms make important choices about partnering and outsourcing that can shift informational activities across organizational boundaries. Our analysis focuses on the informational environments of firms in three industries: law, real estate and biotech/pharmaceuticals. This environmental model provides richer conceptualizations about the use of information and communication technologies, including Internet technologies, and better projections about future use. In support of our analysis, we briefly discuss insights from an ongoing intranets study informed by an informational environments perspective. IS - 2 JF - Journal of the American Society for Information Science and Technology AD - University of Hawaii, Manoa, College of Business Administration, Information Technology Management, Honolulu, HI 96822; University of Michigan, School of Information, Ann Arbor, MI 48109; Indiana University, Center for Social Informatics, School of Library and Information Science, Bloomington, IN 47405 EP - 114 TI - Informational environments: Organizational contexts of online information use VL - 54 SP - 97 KW - ict KW - information_needs KW - information_use KW - organization_theory KW - organizational_culture KW - organizational_environment AU - Lamb, Roberta AU - King, John AU - Kling, Rob PY - 2003/// UR - http://dx.doi.org/10.1002/asi.10182 ER -