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Effective Communication in Virtual Adversarial Collaborative CommunitiesThe Journal of Community Informatics, Vol. 2, No. 2. (2006)
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Notes for this articleCitation: de Moor, A., & Weigand, H. (2006, August 2). Effective Communication in Virtual Adversarial Collaborative Communities . The Journal of Community Informatics [Online], 2(2). Available: http://www.ci-journal.net/viewarticle.php?id=116.
"The research objective of this paper is to develop the outline of a theory of communication norms acting as a bridge between the two currently separate worlds of communication theory and communication systems design. We do so by examining the role that communication norms play in public discourse theory on the one hand, and by investigating the role that they could or should play in the design of communication systems on the other hand. We highlight the need for such a bridge between communication theory and practice by analyzing a case on group-report authoring-support systems, a typical example of communication systems of importance to virtual adversarial collaborative communities."
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AbstractEffective communication helps communities to achieve common goals, but is especially hard to achieve in virtual adversarial collaborative communities. In these communities, the matching of widely differing objectives as well as interests is very complex. We study a case of a virtual adversarial collaborative community in which the common goal was to author reports assessing the amount of true consensus on forestry policies. We use discourse ethics theory to derive communication norms that are a prerequisite for making communication in adversarial collaborative communities more effective. Based on these norms, we make some recommendations on the design of supporting communication systems.
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