Organizational memory: processes, boundary objects, and trajectories

by: MS Ackerman, C Halverson

System Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on, Vol. Track1 (1999), 12 pp..

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Abstract

The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. We find a number of interesting theoretical concepts that are useful in further describing and analyzing organizational memory

@inproceedings{citeulike:471817, abstract = {The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. We find a number of interesting theoretical concepts that are useful in further describing and analyzing organizational memory}, author = {Ackerman, M. S. and Halverson, C. }, citeulike-article-id = {471817}, journal = {System Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on}, keywords = {boundary\_objects, km, knowledge\_transfer, organizations}, pages = {12 pp.+}, posted-at = {2006-08-03 08:50:49}, priority = {3}, title = {Organizational memory: processes, boundary objects, and trajectories}, url = {http://ieeexplore.ieee.org/xpls/abs\_all.jsp?arnumber=772789}, volume = {Track1}, year = {1999} }

RIS record

TY - CONF ID - citeulike:471817 L3 - citeulike-article-id:471817 N2 - The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. We find a number of interesting theoretical concepts that are useful in further describing and analyzing organizational memory JF - System Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on TI - Organizational memory: processes, boundary objects, and trajectories VL - Track1 SP - 12 pp. KW - boundary_objects KW - km KW - knowledge_transfer KW - organizations AU - Ackerman, MS AU - Halverson, C PY - 1999/// UR - http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=772789 ER -

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