RECONCEPTUALIZING USERS AS SOCIAL ACTORS IN INFORMATION SYSTEMS RESEARCH.

@article{1003046020030601, abstract = {A concept of the user is fundamental to much of the research and practice of information systems design, development, and evaluation. User-centered information studies have relied on individualistic cognitive models to carefully examine the criteria that influence the selection of information and communication technologies (ICTs) that people make. In many ways, these studies have improved our understanding of how a good information resource fits the people who use it. However, research approaches based on an individualistic user concept are limited. In this paper, we examine the theoretical constructs that shape this user concept and contrast these with alternative views that help to reconceptualize the user as a social actor. Despite pervasive ICT use, social actors are not primarily users of ICTs. Most people who use ICT applications utilize multiple applications, in various roles, and as part of their efforts to produce goods and services while interacting with a variety of other}, author = {Lamb, Roberta and Kling, Rob }, citeulike-article-id = {2607649}, journal = {MIS Quarterly}, keywords = {concepts, ict, is, methodology, organizational\_behavior, social\_actor\_model, social\_factors, social\_interaction, socio-technical\_theory, users}, number = {2}, posted-at = {2008-03-28 15:11:15}, priority = {0}, title = {RECONCEPTUALIZING USERS AS SOCIAL ACTORS IN INFORMATION SYSTEMS RESEARCH.}, url = {http://search.ebscohost.com/login.aspx?direct=true\&db=bth\&AN=10030460\&site=ehost-live\&scope=site}, volume = {27}, year = {20030601} }

TY - JOUR ID - 1003046020030601 L3 - citeulike-article-id:2607649 TI - RECONCEPTUALIZING USERS AS SOCIAL ACTORS IN INFORMATION SYSTEMS RESEARCH. JF - MIS Quarterly VL - 27 IS - 2 N2 - A concept of the user is fundamental to much of the research and practice of information systems design, development, and evaluation. User-centered information studies have relied on individualistic cognitive models to carefully examine the criteria that influence the selection of information and communication technologies (ICTs) that people make. In many ways, these studies have improved our understanding of how a good information resource fits the people who use it. However, research approaches based on an individualistic user concept are limited. In this paper, we examine the theoretical constructs that shape this user concept and contrast these with alternative views that help to reconceptualize the user as a social actor. Despite pervasive ICT use, social actors are not primarily users of ICTs. Most people who use ICT applications utilize multiple applications, in various roles, and as part of their efforts to produce goods and services while interacting with a variety of other KW - concepts KW - ict KW - is KW - methodology KW - organizational_behavior KW - social_actor_model KW - social_factors KW - social_interaction KW - socio-technical_theory KW - users AU - Lamb, Roberta AU - Kling, Rob PY - 20030601/// UR - http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=10030460&site=ehost-live&scope=site ER -