Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

@article{citeulike:1456801, abstract = {No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract.}, author = {Star, Susan L. and Strauss, Anselm }, citeulike-article-id = {1456801}, doi = {http://dx.doi.org/10.1023/A:1008651105359}, journal = {Computer Supported Cooperative Work (CSCW)}, keywords = {artifacts, concepts, cscw, framework, information\_systems, invisible\_work, work}, month = {March}, number = {1}, pages = {9--30}, posted-at = {2007-07-14 22:19:42}, priority = {0}, title = {Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work}, url = {http://dx.doi.org/10.1023/A:1008651105359}, volume = {8}, year = {1999} }

TY - JOUR ID - citeulike:1456801 L3 - citeulike-article-id:1456801 N2 - No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract. IS - 1 JF - Computer Supported Cooperative Work (CSCW) EP - 30 TI - Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work VL - 8 SP - 9 KW - artifacts KW - concepts KW - cscw KW - framework KW - information_systems KW - invisible_work KW - work AU - Star, Susan AU - Strauss, Anselm PY - 1999/03/01/ UR - http://dx.doi.org/10.1023/A:1008651105359 ER -