Emotion in interactive systems: Applying transactional analysis

by: Adrian Williamson, Robert Ward

Personal and Ubiquitous Computing, Vol. 3, No. 3. (1999), pp. 123-131.

View FullText article

Reviews [Write a review of this article]

There are no reviews of this article

Find related articles from these CiteULike users

wigelius, HCI-IHTE-TUT (group)

Find related articles with these CiteULike tags

emotions, ika, ui

Abstract

Abstract This paper argues the need for, and the possible benefits of, taking a more subjective, emotional view of users and interactive systems. A brief résumé of the Transactional Analysis model from behavioural psychology is given. Two examples representing computer mediated interaction and direct human computer interaction are considered. An investigation is described in which the Transactional Analysis model is used to analyse interaction over an email discussion list, and between two subjects and a computer application. This analysis illustrates how the model can be applied to the study of emotion within interactive systems, and used to inform the design process. The closing discussion also comments on the nature of current interfaces and their creators.

@article{citeulike:1526754, abstract = {Abstract\ \ This paper argues the need for, and the possible benefits of, taking a more subjective, emotional view of users and interactive systems. A brief r\'{e}sum\'{e} of the Transactional Analysis model from behavioural psychology is given. Two examples representing computer mediated interaction and direct human computer interaction are considered. An investigation is described in which the Transactional Analysis model is used to analyse interaction over an email discussion list, and between two subjects and a computer application. This analysis illustrates how the model can be applied to the study of emotion within interactive systems, and used to inform the design process. The closing discussion also comments on the nature of current interfaces and their creators.}, author = {Williamson, Adrian and Ward, Robert }, citeulike-article-id = {1526754}, doi = {http://dx.doi.org/10.1007/BF01305337}, journal = {Personal and Ubiquitous Computing}, keywords = {emotions, ika, ui}, number = {3}, pages = {123--131}, posted-at = {2007-08-01 10:11:10}, priority = {2}, title = {Emotion in interactive systems: Applying transactional analysis}, url = {http://dx.doi.org/10.1007/BF01305337}, volume = {3}, year = {1999} }

RIS record

TY - JOUR ID - citeulike:1526754 L3 - citeulike-article-id:1526754 N2 - Abstract  This paper argues the need for, and the possible benefits of, taking a more subjective, emotional view of users and interactive systems. A brief résumé of the Transactional Analysis model from behavioural psychology is given. Two examples representing computer mediated interaction and direct human computer interaction are considered. An investigation is described in which the Transactional Analysis model is used to analyse interaction over an email discussion list, and between two subjects and a computer application. This analysis illustrates how the model can be applied to the study of emotion within interactive systems, and used to inform the design process. The closing discussion also comments on the nature of current interfaces and their creators. IS - 3 JF - Personal and Ubiquitous Computing EP - 131 TI - Emotion in interactive systems: Applying transactional analysis VL - 3 SP - 123 KW - emotions KW - ika KW - ui AU - Williamson, Adrian AU - Ward, Robert PY - 1999//25/ UR - http://dx.doi.org/10.1007/BF01305337 ER -

RIS BibTeX